Fixed Price Support
With MSMs fixed price application support you can be sure that a
team of specialised support developers, not help desk operatives,
are on hand to solve any issues that may arise on a day to day
basis and offer guaranteed Service Level Agreements (SLAs) to
ensure your software issues are solved when you need
them.
Fixed Price Application Support is for businesses who want the
peace of mind that their systems are supported and want
to avoid surprising the Finance Director - the budget will
stay as agreed and there are no hidden costs with MSM
What's involved?
For a simple monthly flat-fee per system, MSM's Fixed Price
Application Support is designed to provide inclusive support
services for your software systems, whether they are business
critical or operational. With guaranteed SLAs to ensure any
down-time is kept to a minimum and that your applications are bug
free.
Our support services are based on a guaranteed response time and
provide flexible hours of cover from normal office hours through to
full 24x7 allowing customers to match the service to their business
needs.
Benefits of Fixed Price Support
By taking out a Fixed Price Support contract with MSM you will
gain from having a team of support developers who are all kept
familiarised with the system(s) to act as back up if any one of the
team is unavailable the day you need us, ensuring your
applications remain in good operational order and all SLAs are met,
plus a dedicated account manager, monthly service reviews and
quarterly face to face reviews. We have a track record of hitting
99.9995% of all guaranteed SLAs which is achieved
using our ITIL-inspired ISO 9001 accredited quality
management system,
Quality Solved.
What's included?
- System Health
Check / Technical Audit
- Guaranteed SLA
- Telephone/email/web-based helpdesk
- Flexible coverage times
- Disaster Recovery (optional)
- Hosting (optional) to ensure that we have complete
responsibility
Further
Reading
Arrange for one of our team to give you a call to discuss your requirements or
download our
brochure.