Application Maintenance and Support
Outsourcing support of
the business critical applications to a 3rd party
specialist support company will enable you to continue to
enjoy a high level of service and quick
response times but also reduce overheads
and make your business or IT Department more efficient. Speak to an advisor today to discuss
your requirements.
In most modern business environments we
are reliant on complex applications for day to day operations. When
these systems fail, downtime can be very expensive and it becomes
critical to get them back up quickly.
MSM have been developing and supporting
bespoke applications for over 12 years and understand the
challenges involved in taking on software from a third party or an
in house team.
Taking Over an Existing System
MSM has developed our ISO
certified process, Support
Solved, for taking over existing systems, outline of which
is below:
Guaranteed SLAs
MSM offer guaranteed tailor-made
Service Level Agreements (SLAs) up to 24x7x365
depending on your needs and we have a track record of meeting
99.995% of all SLAs. We achieve this using our ISO 9001 certified
process for support,
Support Solved.
Maintenance of business
applications, whether written in house or by a third party
accounts for 40% of our turnover. We are uniquely specialised and
have gained a wealth of experience of maintaining business systems
for clients such as the Eden Project, Mitsui Sumitomo Insurance and
Exeter Friendly Society.
Further
Reading
Call us today to
find out how we can solve your support needs.
