Bespoke Software Support and Application Maintenance
Software support and application maintenance accounts for around
40% of our turnover. In fact, 20% of our turnover is for
support of systems that we didn't write. We are uniquely
specialised and highly experienced at learning and maintaining such
systems, whether written in house or by third party
suppliers. The support team specialise in and provide the
following business services:
Guaranteed Service Level Agreements
We can offer guaranteed service level agreements (SLAs) for even
the most business critical systems. We tailor SLAs to deliver
customised response and fix times up to 24×7 with ½
hour response time and guaranteed fix times. In fact our
average response time is 18 minutes across all client contracts,
even those with 8+ hour response time SLAs. We achieve all
this using our ISO 9001 certified process for support,
Support Solved.
Professional Support
We provide all our services by applying engineering discipline
and professionalism and support is no exception. Our
process for moving a system into our support team is
fundamentally the same whether it was written by our developers or
by a third party. We can learn a system to reliably support
it with or without the help and advice of the original developers,
no matter what state the system is in and with or without any
original documentation.
We provide support of business critical systems to many of our
high profile clients such as the National Trust, Eden Project,
Teletext and Mitsui Sumitomo Insurance.
We can work remotely from our offices
or put dedicated staff onsite in clients' offices.
In summary MSM
offer:
- A lower risk take on
- Proven quality support & SLA
- A fully managed service
- Using specialists for each element
- Trustworthiness
- To be your strategic partner for the long term. After
all, support is what we do!
Support Solved.
Further
Reading
Read about our chosen industry sectors or ask us to give you a
call back at
a convenient time for you.
