IT Service Management
The world of IT is witnessing a dramatic shift, with business
critical applications readily moving outside the corporate walls
onto the internet. As the application delivery chain extends from
the data centre to your customer, complexity grows
exponentially.
This fundamental shift has significant implications for IT.
Traditional approaches to operational management and performance
monitoring that only focus on individual aspects of application
delivery are no longer adequate. This new reality makes it more
important than ever, and more challenging than ever, for IT to
ensure uninterrupted application and business performance.
MSM's ITIL-based IT Service Management (ITSM) helps our clients'
IT teams to optimise operational service management, application
performance across the Enterprise and Internet and typically
achieve cost savings that make the FD happy. Our process has been
developed alongside our ISO 9001 accredited quality management
system, Quality
Solved, to set up and embed effective and tailored processes
irrespective of industry or size of organisation.
Our approach to end-to-end application IT service management
includes the following services:
- Outsourced IT Service Management
- Supplier/Vendor Management
- User Acceptance Testing (management or complete service)
- Release and project schedule management
- Development, documentation and improvement of internal
processes
- Management of DR/BCP
- Management of network security
- Office infrastructure management
- First line helpdesk (management or complete service)
- Procurement management
- Plus industry specific tasks such as PCI DSS compliance.
Our experienced Service Management team are disciplined at
managing information technology systems and strategically aligned
with your focus on IT's contribution to the business. ITSM stands
in deliberate contrast to technology-centred approaches to IT
management and business interaction by focusing on providing highly
skilled people onshore in the UK.
Further
Reading
If you are looking for an idividual appliation solution rather
than full end to end management of IT services then read about our
custom
application development and support services