Faced with budget restraints?

Concerned you are not getting value out of your IT activities?

IT Outsourcing doesn't have to be about reducing headcount.

It can be a powerful tool that allows you to focus your IT resource on delivering strategic change to your business.

Many of our clients view the MSM Software team as an extension of their own in-house team, allowing them to focus on business deliverables, safe in the knowledge that day to day processes are being taken care of.

Our IT Service Management team can offer:

ITIL-based change and problem management plus problem replication, interpretation and team allocation Escrow services for when a critical application is suddenly unsupported! Trouble-shooting Remote DBA services Incident management Supplier management Procedural work Capacity planning A helpdesk service

By transferring non-core IT activities to MSM Software you can reduce business risk and free up valuable resource and expertise within your team, allowing them to focus on delivering key IT projects that will make a real difference to your organisations success.

Tailor made fit for Tuxedo

Tuxedo has saved time, money and has been able to focus on their core business by partnering with MSM Software

Helping our clients' achieve success We focus on supporting our clients' IT services. As specialists at outsourcing IT we allow you to reduce risk and benefit from our wealth of knowledge and expertise. We tailor our solutions to your specific needs and give you a guaranteed Service Level Agreements (SLA) for your complete peace of mind. Business Process Outsourcing (BPO) takes traditional outsourcing one step further to handle all activities within a department or functional area and can make a real difference to your success.

Thomas Coles, managing director of MSM Software talks about how business process outsourcing can make a significant difference to success.

A virtual employee or team can seamlessly integrate with your in-house team and deliver significant benefits for your organisation:

• Increased flexibility and scalability to help better manage peaks in workload
• Knowledge share from a highly skilled team
• Improved business continuity by reducing the risk of expertise leaving your business
• Only paying for the time you need will help you eliminate underutilised resource
• Being able to deliver better service levels on a day-to-day basis