Third Sector Case Studies

The third sector is our largest market and we have delivered a variety of projects for a broad range of charities and third sector parties. The following case studies highlight some of the application support and development projects that we have carried out:

MSM speeds up funding for ex-servicemen and women

New development in .NET: Business analysis, design, development and support plus hosting for SSAFA Forces Help (London)

SSAFA Forces Help are a leading national charity committed to helping and supporting those who served in our Armed Forces, those who used to serve, and the families of both.  On behalf of the Confederation of British Service and Ex-Service Organisations (COBSEO), which includes the Royal British Legion, SSAFA invited MSM to tender for the design and development of a business critical system to improve the process of its casework management, bringing caseworkers and grant makers together through one online system.  The system will have many advantages over the current paper and disc-based system.  It is designed to reduce duplication, improve efficiency and help with benefit and funding applications, plus enabling both the charity and grant maker to access statistical information and update the database with ease.  Besides carrying out the actual development work and build of the software, MSM were also consulted extensively on the business processes that are required.  It was delivered on time within the budget..  The web-based solution is written in Microsoft technologies for easy deployment to thousands of volunteers nationwide.

Download the detailed case study.

MSM delivers half of revenue for The National Trust

Strategic partner of the IS Department including health check and taking over support, maintenance and enhancements of entire website and various backoffice systems in Obtree/Livelink, C++, ASP, Delphi and Oracle, for the National Trust (Swindon)

The National Trust are the premier organisation preserving historic buildings throughout England and Wales.  We have a strategically important relationship with the IS Department and are seen as one of their key suppliers.  We took over from an in house team and provide daily support for their entire website, written in Obtree/Livelink, C++ & ASP and running on Oracle.  We have also rewritten significant subsystems on the website to modernise the technology, using C#, .NET & Oracle in a project worth £250,000.  The website generates approximately half of their income (in the form of membership renewals) and therefore is business critical.  We also support various other legacy backoffice software running on Windows in each property, mostly in Delphi and Oracle.  Again we took over support & maintenance from an in house team after a health check.

Click here for a detailed case study of the Web Stabilisation project MSM carried out for the National Trust.

MSM is just the ticket for the Eden Project website

Health check of web-based PHP, Flash & Delphi ticketing system leading to taking over support, maintenance and enhancements, for the Eden Project (Cornwall)

The Eden Project is one of the largest visitor attractions in the UK.  As an educational charitable trust the income the visitors generate is valuable not just as business income but to fund maintenance and ongoing research and development.  Hence, a significant investment has been made in ticketing systems over the years.  The third party developer of the ticketing system has admitted it doesn't have the infrastructure or processes to support such a business critical function, and so we carried out a health check and took over support.  The system is written in a combination of PHP, Flash and Delphi using a PostgreSQL database.

MSM grants The Royal Society funding success 

Development of grant making database: Business analysis, design, development and support for The Royal Society (London)

The Royal Society is the pre-eminent organisation supporting scientific advance, with worldwide renown.  Amongst other activities the Society manages a substantial funding programme for the benefit of researchers.  Due to the popularity of the various grant schemes the decision was made to invest in a modern replacement on an existing grant management system.  The replacement project was awarded to MSM based on the strength of our quality management system and our understanding of the business needs, even in comparison to the supplier of the existing system.  We worked closely with the Society's staff on the project to deliver within the budget.  Technologies are C#, .NET and SQL Server 2005.  The Society is now re-selling the database to other similar grant-making institutions.

Further Reading
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