IT Sector Case Studies

MSM works alongside other IT vendors and suppliers to help them manage peaks and troughs in workloads or supplement any skills shortage they may have in house. Our experience and expertise working in such partnerships is highlighted below.

MSM improves customer service for EasyCounting Ltd

Health check of business critical software product for EasyCounting Ltd.

EasyCounting are a software company supplying Internet-based accounts packages to their customers.  They had an existing system written in house by small development company in Classic ASP & SQL Server.  They were giving poor service to clients due to receiving poor service from their supplier.  One of our Technical Consultants was employed to undertake a Health Check of the system, as a result of which we now support it on a guaranteed SLA and EasyCounting, and their customers, are much happier.

MSM passes the test for NVQ assesors

New development in .NET: Business consultancy, business analysis, design, development and support plus hosting for CTD Quickstep Ltd (Liskeard)

Quickstep are themselves a software house selling online assessment systems to further education colleges and others.  The colleges use it to administer the portfolios of evidence required for each candidate on courses such as NVQs.  Assessors, verifiers and awarding bodies can all access the system, reducing the administration workload of awarding qualifications and making it easier to track the evidence and candidates' progress.  There is an online PDA version available to select users for more efficient assessment.  Candidates can connect from home.  Our business consultancy persuaded Quickstep to start charging on a per student basis rather than per college.  We also provide web hosting of the whole solution. 

Further Reading
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